Tag: managed services
Technology for the Small Center
Every small center aspires to deliver good (or great!) service to customers and offer a good (or great!) place for employees to work. The...
Managed Services: Easy to Want, Hard to Buy
Managed services (MS) are easy to want given the desire to lessen reliance on IT, add agility, secure specialty expertise and/or change cost structures....
Could a Business Analyst/Technology Liaison Be in Your Future?
Whether you’re a technophile or a technophobe, you’re in the technology business when you have responsibility for running one or more contact centers. And...
