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Contact Centers Need to Connect the Customer Journey

Lateral Moves: Another Path to Career Success

Since there are a finite number of management positions available within the contact center, some centers help their career-minded agents to gain skills and...
Support for Your Customer Service Frontline Contact Center Leaders

Support for Your Frontline Leaders

You send your frontline leaders to all the requisite classes as dictated by the corporate office. You get them through the seven-part online series...