Tag: intelligent self-service
How to Promote Customer Loyalty in the Age of Complexity
Conventional wisdom accepts that it’s cheaper to keep existing customers than to get new ones. Then why is it companies pay so little attention...
How Technology Is Paving the Path to Contact Center Workplace Wellness
For years, organizations have embarked on workplace wellness initiatives to help reduce healthcare costs, cut absenteeism, prevent employee burnout and keep employee productivity on...
