Tag: AI-driven support
COVID-19 Impact: Recalibrating Human & AI Roles, Part 3
In this final installment of our three-part series on COVID-19’s impact on contact centers, our panel discusses how the rapid move to adopt or...
COVID-19 Impact: Recalibrating Human & AI Roles, Part 2
Our three-part series on COVID-19’s impact on contact centers and the shift to more flexible human and automated models continues with a look at...
COVID-19 Impact: Recalibrating Human & AI Roles in the Contact Center, Part 1
As the global economy gradually reopens under evolving guidance and safety protocols for companies, employees and customers, business leaders are contemplating a vastly altered...
