Protecting Customer Data, Part 2: Top Internal Security Risk—Human Error
Data protection systems and tools that are currently on the market offer robust protection against external cyber threats. For most businesses, though, the most...
Protecting Customer Data, Part 1: Balancing Customer Friction & Fraud Prevention
Businesses are facing ever-increasing risks of fraud and cybercrime. Every day brings more reports of security breaches and compromised customer data. Cybercriminals are clever...
Are You Protected? Why Every Contact Center Needs Social Engineering Training
Imagine there is an angry customer calling your contact center. They threaten to cancel their service. They provide their name and mailing address, but...
