The Retention Connection
Call centers are vital in today’s business landscape, serving as the frontline for customer interactions and support. Yet, despite considerable investment in employee engagement programs over the last 5-10 years, contact center agent attrition...
The Hard, Hidden Costs of Attrition
Employee attrition affects every contact center. Most executives realize churn is expensive, but few know what it costs a specific center, much less an enterprise. It is a blind spot that blurs decision-making and...
