Tag: identity verification
COVID-19 Consumer Behavior and Fraud Shifts Continue to Challenge Contact Center Agents
COVID-19 brought numerous unexpected changes to consumer behavior that, ultimately, have had a ripple effect throughout every organization. Millions of Americans, many for the...
Protecting Customer Data, Part 1: Balancing Customer Friction & Fraud Prevention
Businesses are facing ever-increasing risks of fraud and cybercrime. Every day brings more reports of security breaches and compromised customer data. Cybercriminals are clever...
