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Customer Analytics

Why Customer Analytics Are Key to Unlocking Customer Experience in the Call Center

Why Customer Analytics Are Key to Unlocking Customer Experience

In today’s highly competitive products and services marketplace, the customer’s experience with your business has never been more important. Knowing a customer’s name and...
Customer Segmentation in the Contact Center

Why You Need to Perform Customer Segmentation at Your Contact Center

You likely run targeted marketing campaigns, have multiple levels of products, and offer different sales terms to meet the variety of needs of your...