Tag: digital technology
Contact Center Executive Outlook on 2020 and Beyond
Across industries, research reports are predicting that businesses can expect more change in the next five years than in the last 50. That certainly...
Contact Center Pipeline Magazine: Inside Our October 2016 Issue
Here's what you'll find inside our October issue: FEATURE ARTICLES The Digital Workplace
By Susan Hash
Employees today have higher standards for digital technology in the workplace—and they’re...