Tag: coaching

Frontline Coaches

Coaching the Coach

Jay Minnucci -
Training Social Care Agents

Coaching and Training Social Care Agents

Susan Hash -
align frontline training with QA

How to Align Frontline Training with QA Results

Pipeline -
Top-5-Contact-Center-Blog-Posts

The Top 5 Posts in March

Pipeline -
Irate Caller

Dealing with Irate Callers: How to Prepare Your Agents

Mike Aoki -
Frontline Coaches

Frontline Coaches: Ask Don’t Tell

Susan Hash -
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