Tag: behavioral interviews
Inside View: Michael Rotter, Aerotek
It’s currently a job-seeker’s market with contact centers in tight labor markets facing stiff competition for top talent. Add to that the industry’s high...
Cut Attrition with an Effective Applicant Intake Process: Behavioral Interviews
In my last post, I mentioned a Purdue University study on decreasing attrition in a contact center environment. The study found that contact centers...
