Tag: artificial intelligence

The Cold Shoulder of Customer Care

The Cold Shoulder of Customer Care

Kathleen Peterson -
Contact Center Experts share their thoughts on the year ahead

A Look Ahead: 17 on ’17 (Part 1)

Susan Hash -
On the Road to Customer-Centricity in the Contact Center

Contact Center Pipeline Magazine: Inside Our December 2016 Issue

Linda Harden -
Your Call Center IVR with a Brain

Enhancing Phone Self-Service: “IVR with a Brain”

Susan Hash -
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