Verint

Planning a Safe Return to Work in the Contact Center

Even as coronavirus cases continue to surge around the world, the rollout of COVID-19 vaccines has more companies planning for the eventual transition back...

Coming Back Home… to the Office

Last year has been one of the craziest years for contact centers and more changes are on the way. If your contact center is...
Call Center Preparation for COVID-19 Coronavirus

4 Measures to Implement Social Distancing for On-Site Contact Center & Customer Service Agents

Work from home is the most effective form of workplace social distancing, as advised by governments and public health organizations. However, a snap poll...

Beware… Five Signals of Customer Care Burnout!

Are your contact center agents increasingly late for work or calling in sick? Are quality and productivity declining while error rates and customer complaints...
Promote Better Work-Life Balance in the Contact Center

Promote Better Work-Life Balance in the Contact Center

Although there is some difference of opinion about exactly what the term “work-life balance” means, Dolly Parton, in her classic comedy “9 to 5,”...
The Digital Contact Center Workplace

The Digital Workplace

No one can deny the remarkable impact that mobile technology has had on consumer behavior. Texting has displaced phone calls and email as the...
Call Center Work Environment Study

A Few Findings from Our Work Environment Survey

When you get down to it, the “big things” affecting agent job satisfaction rarely differ from one organization to the next. Wherever an agent...
Contact Center Pipeline Blog