Differentiate Your Brand Through Proactive Customer Service
Every person with purchasing power can be turned into a loyal customer, but it needs to start with the customer experience.
An all-too-frequent scenario...
Hot Trends Impacting Contact Centers: IoT-enabled Service Strategies
In our mid-year look at five“hot” topics that have been garnering much attention recently, our last post offered insights into why employee engagement is...
Differentiator Series, Part 3: Optimizing the Exceptions
Contact centers deal in volume. That’s obvious in the 20,000-seat center, and on a relative scale, it is just as true in a 20-seat...
Inside View: NCR Silver
One of the advantages of a small startup business is the flexibility to quickly adapt and respond to your customers’ needs. On the other...