Verint Boundless

Virtual Contact Center Jobs Provide Opportunities for Workers with Disabilities

More than a year after COVID-19 was declared a global pandemic, the impact has greatly affected how all of us work and live. Due to the need for social distancing, many businesses closed—some for...
The New Broom Sweeps Clean

The New Broom Sweeps Clean

The idiom The New Broom Sweeps Clean is great for the New Year since it essentially means to get rid of the old and bring in the new. It appears in John Heywood’s 1546...
Refining Remote Working

Refining Remote Working

Going remote was just the beginning. If 2020 was about transitioning and uncertainty, consider 2021 the year of acceptance and innovation as contact centers embrace the new reality. Eighteen months into the COVID-19 pandemic...
A Second Chance to Stop the Great Resignation

A Second Chance to Stop the Great Resignation

According to the U.S. Labor Department, a record 4.3 million Americans quit their jobs in August, 2021 and experts predict this trend won’t slow any time soon. This phenomenon, known as the Great Resignation...
The Future of Contact Centers?

The Future of Contact Centers?

Despite their increasingly important role in attracting and retaining customers and revenues, contact centers continue to face high agent turnover. Yet to keep delivering excellent customer service and support and making sales, centers must...
Easy to Get is Hard to Get Rid Of…Ode to Leo J.

Easy to Get is Hard to Get Rid Of…Ode to Leo J.

My father travelled quite a bit for both business and pleasure. Once on a trip to Denmark he was entertained at a business associate’s home. The hostess asked Dad to sign the tablecloth which...
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