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Contact Center Pipeline Blog
Blog Topics
Issues
Inside View
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Popular
Agent Engagement
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Hold On, I’m Comin’: What to Do with Callers on Hold
Kathleen Peterson
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Jul 1, 2020
The 1966 hit, “Hold On, I’m Comin’,” was recorded by Sam & Dave and written by Isaac Hayes and David Porter. I know for a fact that they weren’t referring to actually “being on...
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Contact Center Pipeline Blog