Motivating Industry Innovations
As I write this, the sea of predictions for 2024 are coming out. If these prognosticators are anywhere near correct, then 2024 will be...
The Role of Contact Center Agents in Product Innovation
As we turn the page to a new year, and in the spirit of new beginnings, I’d like to challenge managers and leaders to...
Innovation: What’s the Right Amount for Your Contact Center?
Innovation is a requirement in most organizations. Without innovation, businesses will likely struggle to stay relevant and even survive. Most of us have a...
