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Disaster Planning tips for the Contact Center

Take Care of Your Staff During and After a Disaster

As mentioned in a previous post, developing a people-centric disaster plan should be a collaborative effort that takes place before a disaster strikes. During a disaster, the safety of your staff is the No....
Disaster Planning tips for the Contact Center

Consider the Human Factor in Disaster Planning

When a disaster strikes, senior leadership must act quickly and decisively to protect the business and keep it operating. For employees, though, concerns are more personal—are family members out of danger; are their homes...
Surviving a contact center PR nightmare

Surviving a PR Nightmare: Tactics for the Contact Center

Every contact center should have a comprehensive recovery plan for the “typical” disaster. Whether caused by fire, flood, earthquake or other similar event, being prepared for the loss of the use of a building...
Contact Center Pipeline Blog