Take Care of Your Staff During and After a Disaster
As mentioned in a previous post, developing a people-centric disaster plan should be a collaborative effort that takes place before a disaster strikes. During a disaster, the safety of your staff is the No....
Consider the Human Factor in Disaster Planning
When a disaster strikes, senior leadership must act quickly and decisively to protect the business and keep it operating. For employees, though, concerns are more personal—are family members out of danger; are their homes...
Surviving a PR Nightmare: Tactics for the Contact Center
Every contact center should have a comprehensive recovery plan for the “typical” disaster. Whether caused by fire, flood, earthquake or other similar event, being prepared for the loss of the use of a building...