Customer Support

I’m from Ireland. And growing up there, I remember many great times hitchhiking around the countryside as I came into my late teens. Occasionally,...

COVID-19 forever changed how businesses operate. During the pandemic, many businesses chose stopgap temporary communication measures, not knowing how long remote work would be...

As the saying goes, “You can’t please everyone.” But when it comes to business, pleasing your customers should always be your top priority. Developing long-lasting...

The COVID-19 pandemic forced centralized contact centers to distribute their operations – that’s the democratic way to say it, anyway. In reality, businesses everywhere...

What a great time we had at the NECCF event at Gillette Stadium. It was so fun to participate and see our friends again...

We have all felt the impact of the macro-level market shift towards what has been dubbed the “subscription economy.” As many businesses move towards...

Most early online communities were set up strictly for customers to help other customers, and companies generally took a hands-off approach to discussions that...

The Legal Solutions business of Thomson Reuters has been enjoying considerable success with its Small Law Firm Legal Professional Online Community since its launch...

If your organization is like many forward-thinking, customer-centric businesses today, you already know that social networks can bolster the visibility of your company. You...