Tips for Building Customer Communities

Tapping the Value of Customer Communities

Most early online communities were set up strictly for customers to help other customers, and companies generally took a hands-off approach to discussions that...
Tips for Building Customer Communities

Thomson Reuters: Creating a Thriving B2B Community

The Legal Solutions business of Thomson Reuters has been enjoying considerable success with its Small Law Firm Legal Professional Online Community since its launch...
Tips for Building Customer Communities

Building Customer Communities: Tips for Long-Term Success

If your organization is like many forward-thinking, customer-centric businesses today, you already know that social networks can bolster the visibility of your company. You...
Contact Center Pipeline Blog