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Contact Center Pipeline Blog
Blog
Magazine
Most Popular
Contact
About
Advertise
Popular
Agent Engagement
Agent Experience
Customer Experience
Leadership
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Commentary
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”My Husband Just Died“: What Will Your Agents Do Next?
Jim Rembach
-
Feb 3, 2015
While sitting on the panel during a town hall meeting of contact center leaders, I was asked by Mary, one of the attendees, “I need to improve the empathy skills of my agents. Where...
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Contact Center Pipeline Blog