Verint CX Automation
Wall of Fame: Sangeeta Bhatnagar

Meet our April Wall of Fame Author: Leslie O’Flahavan

Area of expertise: I am a plain language writing expert. I help customer care organizations improve the quality of their written communications with customers. I help customer service agents write better email, chat, social media,...

Caring for Customers During a Pandemic

The impact of the coronavirus pandemic has been multilayered, creating widespread fear and stress over health and safety, income, finances, child care, elder care and the economy. In just a matter of weeks, lifestyles...
Contact Center Pipeline Blog