Meet our April Wall of Fame Author: Leslie O’Flahavan
Area of expertise:
I am a plain language writing expert. I help customer care organizations improve the quality of their written communications with customers. I help customer service agents write better email, chat, social media,...
Caring for Customers During a Pandemic
The impact of the coronavirus pandemic has been multilayered, creating widespread fear and stress over health and safety, income, finances, child care, elder care and the economy. In just a matter of weeks, lifestyles...