The Evolving Voice Security Threats
There is nothing particularly new nor surprising about fraud attempts leveled against contact centers. After all, these customer-focused operations are also direct gateways into...
Data Analytics: The Rx for CX
Of all the lines of business contact centers serve, healthcare is arguably the most important, for peoples’ lives depend on it, but also at...
Combatting the Invisible Enemy
Robocalls, voice spam, phone fraud, spoofers, and vishers (voice phishers) are inflicting significant damage on businesses through lost productivity, degraded customer experience (CX), missed...
Robocalls? Don’t Shoot Me, I’m Only the Harmonica Player
In January 1973, Elton John released his sixth studio album. Entitled, “Don’t Shoot Me I’m Only the Piano Player,” the album was Elton’s second...
