Verint CX Automation
Data Analytics: The Rx for CX

Data Analytics: The Rx for CX

Of all the lines of business contact centers serve, healthcare is arguably the most important, for peoples’ lives depend on it, but also at the same time challenges exist. About a quarter of healthcare...
Combatting the Invisible Enemy

Combatting the Invisible Enemy

Robocalls, voice spam, phone fraud, spoofers, and vishers (voice phishers) are inflicting significant damage on businesses through lost productivity, degraded customer experience (CX), missed sales opportunities, and cybersecurity threats. While consumers have learned to...

Robocalls? Don’t Shoot Me, I’m Only the Harmonica Player

In January 1973, Elton John released his sixth studio album. Entitled, “Don’t Shoot Me I’m Only the Piano Player,” the album was Elton’s second straight No. 1 album in the U.S. The first was...
Contact Center Pipeline Blog