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NorthEast Contact Center Forum

NECCF 2019 Annual Conference & Expo

This week over 400 attendees made their way to Gillette Stadium, in Foxborough, Massachusetts, home of the National Football League’s New England Patriots, to...
Sponsor Q and A with Jim Rembach

A Q&A with the Contact Center Virtual Summit’s Jim Rembach

For contact centers, the internet and mobile devices have totally strained and challenged every single aspect of the way we operate our business. Keeping...
Looking Forward, Looking Back

Looking Forward, Looking Back

Contact Center Nation and Contact Center Pipeline partnered up this year to deliver a four-city tour. As we find ourselves smack dab in the...
Contact Center Ideas & Innovations Tour 2018

Contact Center Ideas & Innovations Tour 2018

Contact Center Nation is all about passionate fans of the customer experience. We are always looking to talk to members of our tribe. These...
Contact Center Nation

Contact Center Nation

Contact Center Nation is where passionate fans of the customer experience come to learn, share, connect and collaborate. We bring dynamic groups of Contact...
Contact Center Executive Interviews

14th Annual NECCF Vendor Expo: Executive Talk Interviews

I had the privilege to attend the 14th Annual NECCF (NorthEast Contact Center Forum) Vendor Expo at Gillette Stadium—Home of the World Champion New...

From Customer Experience to Customer Engagement

Greetings from Engage 2015, The Verint Systems Global Customer Conference, in Las Vegas (June 8th-11th)! The event got off to a great start Monday...
Contact Center Pipeline Blog