21st Annual NECCF Conference & Expo
What a great time we had at the NECCF event at Gillette Stadium. It was so fun to participate and see our friends again...
NECCF 2019 Annual Conference & Expo
This week over 400 attendees made their way to Gillette Stadium, in Foxborough, Massachusetts, home of the National Football League’s New England Patriots, to...
A Q&A with the Contact Center Virtual Summit’s Jim Rembach
For contact centers, the internet and mobile devices have totally strained and challenged every single aspect of the way we operate our business. Keeping...
Looking Forward, Looking Back
Contact Center Nation and Contact Center Pipeline partnered up this year to deliver a four-city tour. As we find ourselves smack dab in the...
Contact Center Ideas & Innovations Tour 2018
Contact Center Nation is all about passionate fans of the customer experience. We are always looking to talk to members of our tribe. These...
Contact Center Nation
Contact Center Nation is where passionate fans of the customer experience come to learn, share, connect and collaborate. We bring dynamic groups of Contact...
14th Annual NECCF Vendor Expo: Executive Talk Interviews
I had the privilege to attend the 14th Annual NECCF (NorthEast Contact Center Forum) Vendor Expo at Gillette Stadium—Home of the World Champion New...
From Customer Experience to Customer Engagement
Greetings from Engage 2015, The Verint Systems Global Customer Conference, in Las Vegas (June 8th-11th)! The event got off to a great start Monday...
