Budgeting

Many of you reading this are likely in the throes of it right now: the annual budgeting process. You are being pressured to “do more with less,” and you will be held accountable for...

Centers all bear the same types of costs to conduct their operations, whether they’re attributed to the contact center budget or to that of IT or other parts of the organization. So, analysis of...

Summer in the Northern Hemisphere is just about here, and that means warm weather, vacations and the opportunity to enjoy the great outdoors. For those of us running contact centers, it also means that...