Verint CX Automation
Stop Drama from Poisoning Your Customer Service Team

Stop Drama from Poisoning Your Customer Service Team

In my 25 years in the contact center industry, I have seen a lot of drama. Before I knew how to handle it, I watched it do real damage to teams and organizations. It...
Improve CX by Celebrating Front Liners!

Improve CX by Celebrating Front Liners!

We all know that customer experience (CX) is vital to the success of any business. But many leaders don’t realize that the key to a great CX is an excellent agent experience. Yes, that’s...
Contact Center Pipeline Blog