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Eric Berg

Eric Berg
Eric Berg is a 25-year veteran of the contact center industry and an expert in contact center best practices, employee relations and American Agent outsourcing. Eric is the Founder of All-Calls Call Center Outsourcing, a Midwest based contact center outsourcing firm with a unique business plan that provides top rural Midwestern agents that are highly education, stable and possess accent neutral dialects to provide exceptional customer experiences to our clients and their customers.
Listen for change

Manage Change by Listening

Have you ever heard the saying, “There’s a reason we have two ears and one mouth”? I work with many companies looking to decrease attrition,...
The Cost of A Bad Hire

The Cost of a Bad Hire

We’ve all been rooting for the U.S. economy to recover, but as it improves, it’s getting harder to attract and retain agents. In an...
Promoting a Culture of Recognition

Promoting a Culture of Recognition

Do you have a culture of retention or turnover? Do your employees feel like they are on a progressive journey, or that the foot...
Why Training Matters

Why Training Matters: Linking Training Program Success to Larger Company Goals

Wait a minute, if it’s 2015, shouldn’t we have flying cars by now? Much to the disappointment of Marty McFly from “Back to the...