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Verint CX Automation

Brendan Read

Brendan Read
86 POSTS 0 COMMENTS
https://www.contactcenterpipeline.com
Brendan Read is Editor-in-Chief of Contact Center Pipeline. He has been covering and working in customer service and sales and for contact center companies for most of his career. Brendan has edited and written for leading industry publications and has been an industry analyst. He also has authored and co-authored books on contact center design, customer support, and working from home.
Ready for the Next Disaster?

Ready for the Next Disaster?

Brendan Read -
Where WFH is Going

Where WFH is Going

Brendan Read -
Speaking The Customers’ Language(s)

Speaking The Customers’ Language(s)

Brendan Read -
Managing Agent Quality Issues

Managing Agent Quality Issues

Brendan Read -
Understanding FCC’s New Rules

Understanding FCC’s New Rules

Brendan Read -
Docking Contact Centers in Turbulent Seas

Docking Contact Centers in Turbulent Seas

Brendan Read -
Is CX Improving? Or Declining?

Is CX Improving? Or Declining?

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Gazing at the Staffing Crystal Ball

Gazing at the Staffing Crystal Ball

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Ensuring Quality in Anxious Times

Ensuring Quality in Anxious Times

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Dissatisfied Customers, Unsatisfactory Responses?

Dissatisfied Customers, Unsatisfactory Responses?

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Conversation With the Coach

Conversation With the Coach

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Connecting With Anxious Customers

Connecting With Anxious Customers

Brendan Read -
Working With Consultants

Working With Consultants

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Moving Forward: What Will 2025 Bring For Contact Centers?

Moving Forward: What Will 2025 Bring For Contact Centers?

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Meeting Today’s Coaching, Training Challenges

Meeting Today’s Coaching, Training Challenges

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Can Contact Centers Mitigate Fraud Risks?

Can Contact Centers Mitigate Fraud Risks?

Brendan Read -
Recruitment, Attrition, and COVID-19

Recruitment, Attrition, and COVID-19

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Managing to Adapt

Managing to Adapt

Brendan Read -
Where to Call and Contact?

Where to Call and Contact?

Brendan Read -
Enabling Productive CX in Challenging Times

Enabling Productive CX in Challenging Times

Brendan Read -
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