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Contact Center Experts share their thoughts on the year ahead

A Look Ahead: 17 on ’17 (Part 4)

What are the trends that contact center leaders should know about in 2017? We asked 17 industry experts to share their thoughts across a...
The Year Ahead for Remote Working in the Contact Center Industry

The Year Ahead for Remote Working

During the course of the past decade, work at home for contact centers has evolved from an alternative staffing strategy to what is now...