Verint CX Automation

Tag: voice of the customer

Hearing Changes in the Customer Voice

Hearing Changes in the Customer Voice

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Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in December

Linda Harden -
Why Conversational Design is Essential

Why Conversational Design is Essential

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Evolving the Contact Center into a Data-Driven Brand Guardian

Evolving the Contact Center into a Data-Driven Brand Guardian

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“Hearing” and Heeding Today’s Customers

VENDOR ROUNDTABLE: “Hearing” and Heeding Today’s Customers

Brendan Read -
Delivering a Consistent and Human Customer Care Experience

Delivering a Consistent and Human Customer Care Experience

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Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in December

Linda Harden -
Strategies for Promoting Contact Center Value and Visibility

Strategies for Promoting Contact Center Value and Visibility

Kathleen Peterson -
How Contact Center Insights Can Improve Enterprise Operations

How Contact Center Insights Can Improve Enterprise Operations

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What Is Your Customer-Centric DNA?

Janet LeBlanc -
Kathleen Peterson, April 2020 Author Wall of Fame

Meet Janet LeBlanc: Our December 2020 Wall of Fame Honoree

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How to Apply Predictive Analytics to Post-COVID Recovery, Part 1

Susan Hash -

Analytics-Infused Training: How to Nurture Agent Growth and Customer Happiness

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The Latest Trends in Quality Assurance

Mike Aoki -
Inside View: Fannie Mae

Inside View: Fannie Mae

Susan Hash -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in June

Susan Hash -
Unleash the Data in Your Contact Center to Achieve Enterprisewide Customer Experience Excellence

Unleash the Data in Your Contact Center to Achieve Enterprisewide Customer...

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3 Tips for Embracing an Agile Approach to Digital Transformation

3 Tips for Embracing an Agile Approach to Digital Transformation

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Contact Center Voice of the Customer Survey 2019

Voice of the Customer Survey: We Need Your Insights

Linda Harden -

Inside View: UPMC Health Plan

Susan Hash -
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