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Cloud Ushers in New Rules for Contact Center Technology Selection

Cloud Ushers in “New Rules” for Technology Selection

Procurement processes are undergoing change in concert with the revolution ushered in by cloud solutions. Buyers want the benefits of advanced technology without the...
Top-5-Contact-Center-Blog-Posts

Top 5 Posts in September

Take a look at our top five blog posts for the month to see which topics your fellow contact center professionals were most interested...
contact center cloud solutions need statement of work

Cloud-based Solutions Need a Good SOW

The cloud is a strong contender for contact center technology today, and the market hype makes it look as simple as buying a mobile...