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Differentiator Series, Part 5: Selling and Promoting the Contact Center

Differentiator Series, Part 5: Selling and Promoting the Contact Center

Our final installment of the differentiator series is perhaps the most important for customer service leadership. Our topic is selling and promoting the contact...
A Stitch in Time Saves Nine

A Stitch in Time… Saves Nine

A stitch in time saves nine” is an idiom that first appeared in print in 1732… a long time ago. Its meaning is timeless...