Home Tags Customer analytics

customer analytics

Differentiator Series, Part 5: Selling and Promoting the Contact Center

Differentiator Series, Part 5: Selling and Promoting the Contact Center

Our final installment of the differentiator series is perhaps the most important for customer service leadership. Our topic is selling and promoting the contact...
Call-Center-Inside-View-Feature

Inside View: Moni Smart Security

The home security market has undergone a considerable evolution in recent years. The emergence of smart home technology has introduced a variety of new...
On the Road to Customer-Centricity in the Contact Center

Contact Center Pipeline Magazine: Inside Our December 2016 Issue

December is always a wonderful time of reflection to examine our goals, accomplishments and challenges and to look forward to another opportunity in the...
Top-5-Contact-Center-Blog-Posts

Top 5 Posts in September

Take a look at our top five blog posts for the month to see which topics your fellow contact center professionals were most interested...
Why Customer Analytics Are Key to Unlocking Customer Experience in the Call Center

Why Customer Analytics Are Key to Unlocking Customer Experience

In today’s highly competitive products and services marketplace, the customer’s experience with your business has never been more important. Knowing a customer’s name and...
Call Center Agent Performance Survey

Contact Center Pipeline Magazine: Inside Our September 2016 Issue

Vacations are dwindling down. Schools are ramping up. We’re planning our agent celebrations for Customer Service Week next month. It is a busy time...
Customer Segmentation in the Contact Center

Why You Need to Perform Customer Segmentation at Your Contact Center

You likely run targeted marketing campaigns, have multiple levels of products, and offer different sales terms to meet the variety of needs of your...
Top-5-Contact-Center-Blog-Posts

Top 5 Posts in March

Our most-read blog post in March was Kathleen Peterson’s insightful look back at McKinsey & Company’s decade-old research into the impact of Moments of...