Contact Center Trends - LoT enabled service strategies

Hot Trends Impacting Contact Centers: IoT-enabled Service Strategies

In our mid-year look at five“hot” topics that have been garnering much attention recently, our last post offered insights into why employee engagement is...
Optimizing the Exceptions

Differentiator Series, Part 3: Optimizing the Exceptions

Contact centers deal in volume. That’s obvious in the 20,000-seat center, and on a relative scale, it is just as true in a 20-seat...
Call-Center-Inside-View-Feature

Inside View: NCR Silver

One of the advantages of a small startup business is the flexibility to quickly adapt and respond to your customers’ needs. On the other...