10 Tips to Improve Agent Scheduling

10 Tips to Improve Agent Scheduling

Work in a contact center for any length of time and it soon becomes apparent that the largest capital expenditure is in staff. Agents...
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Involve Agents in the Scheduling Process

You can significantly reduce tardiness, absenteeism and employee dissatisfaction by getting frontline agents involved in developing new schedules, says Tiffany LaReau, Pipeline author and...