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Mike Aoki

Mike Aoki
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Mike Aoki is a popular conference speaker and seminar leader. His company, Reflective Keynotes Inc. , helps organizations improve their contact center sales, customer service and management skills.
Training Budget Part2

More Tips to Maximize Your Training Investment

In my previous post, I offered five tips to stretch your training dollars and do more with less. The following are five more ideas...
Training Budget

Get the Most Out of Your Training Budget

Training can be one of the biggest costs in any contact center. If you take several hundred (or thousand) agents and multiple that by...