Home Authors Posts by Pipeline Guest Post

Pipeline Guest Post

16 POSTS 0 COMMENTS
Interested in contributing a guest column to the Pipeline blog? We welcome instructional posts on contact center business strategy, staffing, customer experience, operations management, performance management, training & development and technology. Email your topic or story idea to Susan Hash at susan[at]contactcenterpipeline[dot]com.
Contact Center Experimentation: A scientific test and learn approach to contact centers

Experimentation… Why Not?

Humans learn things in a variety of ways that span the range from formal to accidental. School is a formal way to learn. There...
A Guide to Determining Call Center Staffing Needs

A Guide to Determining Staffing Needs

There are three foundational building blocks that need to be optimized to consistently deliver engaging customer experiences over the phone: people, processes and leadership....
3 Winning Data Strategies for your Customer Service Call Center

The 3 Winning Data Strategies for Contact Center Success

Effective data use can separate the preeminent contact centers from the rest of the pack. As you work to leverage your center’s data, consider...

10 Survival Tips for Call Center Agents in 2016

It’s no secret that the work of a call center agent requires saintly patience and nerves of steel, and as customer expectations go up,...