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Eric Berg

Eric Berg
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Eric Berg is President of All-Calls Call Centers. A 20-year veteran of the contact center industry, Eric also is a national speaker on contact center leadership and serves as Treasurer of the Midwest Contact Center Association (MWCCA) and on its Board.
Promoting a Culture of Recognition

Promoting a Culture of Recognition

Do you have a culture of retention or turnover? Do your employees feel like they are on a progressive journey, or that the foot...
Why Training Matters

Why Training Matters: Linking Training Program Success to Larger Company Goals

Wait a minute, if it’s 2015, shouldn’t we have flying cars by now? Much to the disappointment of Marty McFly from “Back to the...