Moving Your Business Forward by Moving to the Cloud

There is a reason Software as a Service (SaaS) is one of the fastest growing segments of technology today. With its increased flexibility, ease of use and powerful capabilities, the cloud is proving you don’t have to make room for your data on-site in order to make it work for you. With a workforce optimization and customer engagement software suite like Calabrio ONE—available in the cloud, on-premises and through a hybrid delivery model—your contact center can access all of its data in one convenient location. Here are some of the best reasons to move to the cloud.

KEEPING YOUR FAVORITE FEATURES AND FUNCTIONALITY

The leap from traditional on-premises solutions to the cloud shouldn’t sacrifice your users’ favorite features; the benefit of moving to the cloud is to have more flexibility, not less. The Calabrio ONE platform boasts the same elegant user experience and functionality whether deployed on-premises or in the cloud, making the transition simple. Calabrio ONE in the cloud gives contact center agents access to all the same features of the on-premises solution without compromising capabilities or value to the organization.

SMALLER IT FOOTPRINT

There is no denying that the cloud offers a reduced IT footprint. Accessing software and overseeing routine updates and maintenance through a single source eliminates the complexity of managing applications on individual user desktops. With the cloud, your contact center has the freedom to receive regular upgrades and integrate solutions for all users—all in one place without the hassle of ripping and replacing existing systems.

PAYING ONLY FOR WHAT YOU NEED, WHEN YOU NEED IT

With a subscription-based cloud model, your contact center has the ability to scale the number of seats it uses to match growth and seasonality. No more building the IT infrastructure to handle peak times. The cloud enables flexibility to meet the demands of your business today. It frees up IT budget for the areas of the organization that need it the most, such as data security, integration and network scalability.

FASTER UPDATES WITH MINIMAL DOWNTIME

Time is of the essence when it comes to serving your customers, so keeping system downtime to a minimum—whether due to planned updates or unplanned outages—is critical to delivering an exceptional customer experience. By transitioning to the cloud, the hassles that come along with manual upgrades and maintenance disappear.

Contact centers can apply updates as they become available and as they are convenient for your business. Additionally, Calabrio ONE is outfitted with a unique recording architecture for disaster recovery so your organization can get up and running faster after an outage.

FLEXIBILITY TO WORK FROM ANYWHERE

Whether working inside a contact center or from home, the cloud allows agents and managers to conveniently access the data and tools they need from anywhere, facilitating better collaboration and information sharing. Companies now have the flexibility to hire the best agents possible, regardless of location, while still realizing the operational benefits and freedom to scale.

STEPPING INTO THE FUTURE

When compared to on-premises contact center solutions, the business benefits of the cloud are many. Whether it is saving money or saving time, cloud computing is the future of business and the contact center. The Calabrio ONE platform deployed in the cloud provides an easy-to-use, cost-effective, accessible and productive platform with all the same great features your agents know and love.

Article Download

Download this article [PDF], Moving Your Business Forward by Moving to the Cloud

Tom Goodmanson, Calabrio

Tom Goodmanson is President and CEO of Calabrio. He has more than 20 years of experience leading fast-growing dynamic software and technology companies. Since assuming the CEO position in 2009, Tom is credited with reinventing the company and its culture around a strategy to expand value and reach through new, innovative products, and remarkable customer experiences. Addressing the market need for simpler solutions to complex customer interaction challenges, Tom’s vision to redefine the standard for software ease-of-use has been instrumental in making Calabrio one of the fastest growing companies in the industry.
Subscribe to Contact Center Pipeline Magazine