The results are in! In November, Contact Center Pipeline, in conjunction with Strategic Contact, conducted a short survey asking about your biggest challenges and top priorities for 2016.
In our January issue, Lori Bocklund reports on the results from the survey, and shares her assessment of what these results tell us about our contact centers and our market. Don’t miss her analysis by industry and size of center.
Published in January 2016 by Strategic Contact and Contact Center Pipeline.