Executive Talk: Stacey Swim, Unum Insurance

Unum Contact Center Manager Stacey Swim has 29 years of customer service experience, spanning the Insurance and Financial Services Industries. She has spent most of that time at Unum Insurance in Portland, Maine. Stacey is dedicated to the new-hire and onboarding process and feels it is an area that makes a big difference in their center. In this Executive Talk video, she describes the new-hire training program and its impact on the center’s attrition rates.

To download a transcript of this session, click here.

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